FAQ

1. What types of products do you sell?

We specialise in wall lamps crafted from rattan, bamboo, wicker, and other stylish materials, blending artisanal charm with contemporary design. Each piece is created to add warmth, texture, and personality to your space.

2. Do you offer free shipping?

  • UK Orders: £5.99 standard shipping, free on orders over £50

  • International Orders: £20 standard shipping, free on orders over £250

3. How long will my order take to arrive?

  • UK: 3–6 business days after dispatch

  • International: 7–15 business days after dispatch (customs may cause delays)

4. Can I return my order if I change my mind?

Absolutely. We offer 30-day free returns within the UK. Items must be unused, undamaged, and in their original packaging.

5. What if my lamp arrives damaged?

Please contact us within 48 hours of delivery at returns@in887.com with photos of the damage. We’ll arrange a replacement or full refund at no extra cost.

6. How can I track my order?

Once dispatched, you’ll receive a confirmation email with a tracking link so you can follow your package’s journey.

7. Do you ship internationally?

Yes, we deliver to select countries worldwide. Shipping rates and delivery times vary by location.

8. How do I contact customer support?

9. Do you offer trade or wholesale pricing?

Yes. Interior designers, architects, and retailers can contact trade@in887.com for catalogues and trade terms.

10. Are your products environmentally friendly?

We use natural, responsibly sourced materials whenever possible, and our packaging is designed to minimise waste. Sustainability is at the heart of our business.

💡 If you have a question not covered here, simply reach out — we’re always happy to help.